What you’ll do
As Production Support Analyst, you will be responsible for providing support to our clients through the courteous, efficient, accurate processing of client issues and requests in a timely and professional manner.
- Represent the Production Support organization on company-wide project teams.
- Monitor process and software changes that impact production support
- Communicate project information to the production support staff and raise production support issues to the project team.
- Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs.
- Participate in knowledge transfer to ensure a better grasp of the product and domain.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
- VM Creation and environment restoration
- Servers' management and monitoring