SaaS Operations and Services Manager

San Francisco

What you'll do

Responsible for managing SaaS projects and operations. Ensure compliance with ISO 27001 security procedures. Stage and Gate owner, review of deliveries requirements from account management, infrastructure, SaaS and consulting team. Manage upgrade procedure and Tests and Validation programs to support consultants. Planisware SaaS upgrade project requiring installation, configuration changes, infrastructure updates.  Develop and improve monitoring tool/solutions to support our SaaS operation. Automate software/configuration deployments (initial setup, updates, and upgrades). Test and validate change management procedures. Develop and document new procedures. Responsible to setup and update the various Web server components for authentication and authorization (single sign on, LDAP/AD integration). Setup database encryption and backup. Setup infrastructure related components to allow third party integration (sftp, vpn tunnel). Responsible to produce Saas usage metrics reports to be shared with the Sales team and our customers. Assist Support team for infrastructure-related issues.

What is expected from you

Requires Master's degree or foreign equivalent in Computer Science, Information Systems Engineering, or a related field and 24 months of experience.

Job code #41332 must be referenced when applying to this position.


  • 3 weeks paid vacation
  • Paid holidays
  • Up to 4 months maternity leave
  • Life, short and long-term disability insurance
  • Company annual kick-off trip
  • 401(k) plan with company variable contribution
  • Health, dental, and vision insurance
  • FSA plan, including employer contribution
  • Cell phone and internet allowances
  • Quarterly events/monthly happy hour
  • Company charitable donation match
  • Community outreach
  • Tuition assistance program
  • Graduate program


SAN FRANCISCO: This position is based out of our San Francisco headquarters. The office is located in downtown San Francisco and is easily accessible to public transportation.

Apply now for this opportunity

Our amazing team in San Francisco

Our clients, our projects