Technical Delivery Manager

Tunis

Planisware is a global leader in Project Portfolio Management (PPM) software, helping organizations streamline product development, engineering, and IT processes.

For over 25 years, we've brought together a vibrant community of 700+ passionate professionals across Tunis, Paris, Nice, Lyon, Manchester, San Francisco, Philadelphia, Denver, Munich, and Tokyo. Today, we support more than 500 organizations worldwide in making strategic decisions, driving innovation, and maximizing the value of their project portfolios.

With a strong customer-centric culture and a commitment to quality, we’re recognized as a trusted partner in our clients' success stories. Our teams combine deep technical expertise with robust support to ensure customers get the most out of their Planisware ecosystem.

What you'll do

After a period of training in our architecture, processes, and tools, you will be in charge of the coordination and project management of Customer implementations on Planisware SaaS platform.

As part of the infrastructure and support team, you will ensure the service complies with customer needs and our security rules, starting with the kickoff and throughout all steps of the environment lifecycle. You will be the technical contact for a portfolio of customers, as well as for cross-functional projects.

Your responsibilities include :

Project Manager for SaaS projects:

Ensure compliance with ISO 27001 security procedures, checking customer requirements throughout all the project phases.
Stage and Gate owner, review of delivery requirements from account management, infrastructure, SaaS, and the consulting team
Technical management for upgrades of our solutions.

SaaS Operations

Provide support to Implementation owners
Analysis and moderation of incoming infrastructure requests.
Management of the incident resolution process in production
Second level On Duty during the weekend or Days Off

Change management duties:

Testing and validation of Change management procedures
Development and documentation of new procedures.
SaaS Project deployment
Responsible for setting up and updating the various Web server components for Authentication and authorization (single sign-on, LDAP/AD integration)
Set up database encryption and backup
Set up infrastructure-related components to allow third-party integration (SFTP, VPN tunnel).

Development Operations

Development and improvement of monitoring tools/solutions to support our SaaS operation
Automation of software/configuration deployments (initial setup, updates, and upgrades)

You can be a good fit if you have:

1 to 2 years of experience in a similar role
Master’s or Engineering degree in IT
Knowledge of deployment automation (Ansible, Puppet) and monitoring tools, as well as Bash Shell (Python and Perl experience is a plus), and a global understanding of the Linux, Apache, PostgreSQL stack components.
Strong written and oral communication skills in both French and English.
You have a dynamic temperament, with a good sense of communication and service.
Unwavering commitment to customers.
A critical mind that will make it possible to create and propose continuous improvements to our architecture and our processes is a plus.

Benefits

What's in it for you?

Develop expertise by participating in knowledge-sharing events organized internally (talks, conferences, fairs)
Challenging and collaborative work environment
Group Insurance
Gym Membership
 Business trips opportunities abroad (20%)

As an employer, Planisware offers everyone the same employment opportunities regardless of gender, ethnicity, religion, sexual orientation, social status, disability, and age.

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