Production Support Analyst


What you’ll do

As a Production Support Analyst, you will be responsible for providing support to our clients through the courteous, efficient, and accurate processing of client issues and requests in a timely and professional manner.

  • Represent the Production Support organization on company-wide project teams.
  • Monitor process and software changes that impact production support
  • Communicate project information to the production support staff and raise production support issues to the project team.
  • Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified service level agreement.
  • VM Creation and environment restoration
  • Servers' management and monitoring in coordination with the SAS team
  • Participate in knowledge transfer to ensure a better grasp of the product and domain.

What is expected from you

  • License diploma or master's degree in information technology
  • Good database skills, preferably in Postgresql
  • Experienced with basic UNIX and Shell Scripting (Automation anywhere)
  • Strong written and oral communication skills in both French and English.
  • Unwavering commitment to customers.
  • Perfect punctuality.
  • Critical Mindset
  • The job requires participation in an after-hours/weekend rotation: Resource willing to work in a 24X7 project environment. The project runs in 3 shifts daily including Weekends.
  • Willingness to learn.

Would be a plus if you have : 

  • Cloud  and virtualization knowledge
  • SMTP Configuration knowledge


What's in it for you? 

  • Develop expertise by participating in knowledge-sharing events organized internally (talks, conferences, fairs) 
  • Challenging and collaborative work environment 
  • Group Insurance 
  • Luncheon vouchers 
  • Gym Membership
  • The night shifts have bonuses

As an employer, Planisware offers everyone the same employment opportunities regardless of gender, ethnicity, religion, sexual orientation, social status, disability, and age. 


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