Production Support Analyst

Tunis

What you’ll do

As Production Support Analyst, you will be responsible for providing support to our clients through the courteous, efficient, accurate processing of client issues and requests in a timely and professional manner.

  • Represent the Production Support organization on company-wide project teams.
  • Monitor process and software changes that impact production support
  • Communicate project information to the production support staff and raise production support issues to the project team.
  • Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs.
  • Participate in knowledge transfer to ensure a better grasp of the product and domain.
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
  • VM Creation and environment restoration
  • Servers' management and monitoring

What is expected from you

  • License diploma or master degree in information technology
  • Good database skills, preferably in Postgresql
  • Experienced with basic UNIX and Shell Scripting.(Automation anywhere)
  • Strong written and oral communication skills in both French and English and/or German.
  • Unwavering commitment to customers.
  • Perfect punctuality.
  • Job requires participation in an after-hours/weekend rotation : Resource willing to work in 24X7 project environment. The project runs in 3 shifts daily including Weekends.
  • Willing to learn.

Benefits

  • Group Insurance
  • Luncheon vouchers
  • Gym Membership

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