SaaS Operations Manager

Paris

What you'll do

After a period of training in our architecture, processes, and tools, you will be in charge of the coordination and project management of Customer implementations on Planisware SaaS platform. 

As part of the infrastructure and support team, you will ensure the compliance of the service with customer needs and our security rules, starting with the kick off and during all steps of the environment lifecycle. You will be a technical contact for a customer portfolio but also for transversal projects. Your roll will be central in our organization between support, technical delivery manager, project team and the customer.

You will have the opportunity to participate in high-level projects while benefiting from the friendliness of a dynamic company.
 *Customer proxy :

  • You will provide to the customer KPIs regarding Planisware application service level
  • You will collect the feedback of customer regarding Planisware application service level
  • You will be the first point of escalation regarding the operational issues that the customer is facing
  • You will manage the incidents resolution process in production

 *Project Manager for SaaS projects:

  • Ensure compliance with ISO 27001 security procedures, checking customer requirements all along project phasis.
  • Stage and Gate owner, review of deliveries requirements from account management, infrastructure, SaaS and consulting team

* SaaS Operations

  • Set priorities on task to be operate by infrastructure team
  • Provide support to Implementation owners
  • Assist Support team for infrastructure related issues.
  • Analysis and moderation of incoming infrastructure requests.

What is expected from you

  • Bac + 5 (Engineer) with a good level of English that will allow you to integrate into an international team 
  • You are of dynamic temperament, with a good sense of communication and service.
  • You like team working but are also autonomous.
  • Knowledge of Planisware and project management is a plus
  • A critical mind that will make it possible to make and propose continuous improvements to our architecture and our processes a plus.

The most at Planisware

Benefits:

  • Work from home based on seniority
  • Partnership with Zenride, possibility to rent an electric bike supported at 70%
  • Sustainable mobility allowance 
Social Life:
  • Great company culture (kick-offs in Dominican Republic or Mexico, snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)
  • Amazing, friendly, smart colleagues from all over the world

Location: Chatillon
  • Accessibility: Metro line 13, Tram line 6, many buses
  • Many shops nearby
  • Gare Montparnasse less than 15 minutes away

Position to be filled on a permanent contract as soon as possible.

For more information do not hesitate to contact us: jobs@planisware.com


Remboursement 50 % du titre de transport
Remboursement 50 % du titre de transport
Horaires flexibles
Horaires flexibles
Boissons à disposition
Boissons à disposition
Noël des enfants
Noël des enfants
Vaccins antigrippaux
Vaccins antigrippaux
Restaurant d'entreprise
Restaurant d'entreprise
Cotisation mutuelle
Cotisation mutuelle
Évènements internationaux
Évènements internationaux
Primes
Primes

Apply now for this opportunity

Our amazing team in Paris

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