What you'll do
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Planisware USA, Inc. is recruiting for our San Francisco, CA office: Support Manager: Provide customers with a consistent ticket handling process. Provide guidance, support in the design, use and maintenance of Planisware software & report status on outstanding issues to customers. Monitor and improve the performance of our existing customer portfolio. Utilize advanced knowledge and log analysis skills for monitoring, investigating, and preparing detailed Root Cause-Analysis reports. Implement automated processes to facilitate the monitoring activity & log analysis of our customer SaaS environments. Full-time telecommuting allowed. $133,307/yr. - $140,000/yr.
Job code #41505 must be referenced when applying to this position.
What is expected from you
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Master's degree or foreign equivalent in Computer Science, Engineering, or a related field and 12 months of experience.
Benefits
- 3 weeks paid vacation
- Paid holidays
- Up to 4 months maternity leave
- Life, short and long-term disability insurance
- Company annual kick-off trip
- 401(k) plan with company variable contribution
- Health, dental, and vision insurance
- FSA plan, including employer contribution
- Cell phone and internet allowances
- Quarterly events/monthly happy hour
- Company charitable donation match
- Community outreach
- Tuition assistance program
- Graduate program
Location
SAN FRANCISCO: This position is based out of our San Francisco headquarters. The office is located in downtown San Francisco and is easily accessible to public transportation.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor H1-B visas at this time.
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Our amazing team in San Francisco
Our clients, our projects
